We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

Our team stretches across 5 countries and is composed of 450+ amazing employees, and we’re still growing! In 2021 we raised $16m in Series A funding to continue our exponential growth, with ambitious goals and objectives in place for 2022.

To support our ambitious growth plans, we’re looking for smart talents who are excited about joining our young and energetic team, and ready to take on the challenge of a lifetime. Here at Osome, we provide an inclusive and collaborative environment, offering a promising career plan. You can expect to be rewarded for your contribution.

What you'll do:

⭐ Onboard new clients and develop customer relationships to ensure satisfaction with our services

⭐ Manage incoming emails and chats, responding promptly and accurately to customer inquiries

⭐ Provide expert answers to customer questions about our services, pricing, and processes

⭐ Follow company communications guidelines and procedures to ensure consistent messaging and tone

⭐ Proactively seek out new sales leads and opportunities to grow our business

⭐ Identify ways to improve internal processes and procedures to increase efficiency and effectiveness

⭐ Collaborate with cross-functional teams to resolve any issues clients may be facing

⭐ Provide input into our software development process to help us stay ahead of the curve

⭐ Follow up on actionable items from clients and cross-functional teams

⭐ Ensures complete delivery of tasks to clients

⭐ Perform other ad-hoc responsibilities as needed to support the team

⭐ Provide Mandarin-to-English (or vice versa) translation support to assist clients or team members needing language assistance.

⭐ Ensure clear communication with Mandarin-speaking clients to improve the client experience and support smooth interactions.

Who you are:

⭐ Recognized diploma or degree in relevant fields, but extensive relevant work experience would make up for lack of qualifications

⭐ Fresh graduates are welcome to apply

⭐ Relevant working experience in a similar role and/or industry

⭐ Self-motivated and proactive, able to work meticulously under tight deadines

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Our Benefits 🙌

Osome grows alongside you, but we already have a few perks:

⭐ Competitive salary

⭐ Multi-cultural environment to enhance your global perspective.

⭐ Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget

⭐ Mental Health Leaves

⭐ Flexible working arrangement; Hybrid working arrangement

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.

To find out more about Osome, please visit https://osome.com/hk/ or follow us on Instagram, Facebook and LinkedIn.