We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices 🌎. We're looking for more bright minds who'd love to change the world by solving complex problems.

What you'll do:

⭐ Onboard new clients and develop customer relationships to ensure satisfaction with our services

⭐ Manage incoming emails and chats, responding promptly and accurately to customer inquiries

⭐ Provide expert answers to customer questions about our services, pricing, and processes

⭐ Follow company communications guidelines and procedures to ensure consistent messaging and tone

⭐ Proactively seek out new sales leads and opportunities to grow our business ⭐ 

⭐ Identify ways to improve internal processes and procedures to increase efficiency and effectiveness

⭐ Collaborate with cross-functional teams to resolve any issues clients may be facing

⭐ Provide input into our software development process to help us stay ahead of the curve

⭐ Follow upon actionable items from clients and cross-functional teams

⭐ Ensures complete delivery of tasks to clients

⭐ Perform other ad-hoc responsibilities as needed to support the team

⭐ Provide Mandarin-to-English (or vice versa) translation support to assist clients or team members needing language assistance.

⭐ Ensure clear communication with Mandarin-speaking clients to improve the client experience and support smooth interactions.

Who you are:

⭐ Mandarin proficiency is required to liaise with our clients in Chinese markets.

⭐ Comfortable in a fast-paced environment and can adapt to evolving priorities.

⭐ Excellent communication and interpersonal skills.

⭐ Strong customer service skills with a focus on building and maintaining relationships

⭐ Ability to manage multiple tasks and prioritize work effectively

⭐ Sales and negotiation skills to identify and close new opportunities

⭐ Analytical and problem-solving skills to identify and resolve issues

⭐ Technical aptitude to understand and contribute to our software development process

⭐ Proficient in using various tools and platforms, with the ability to quickly learn new technologies.

⭐ Ability to work independently and as part of a team

Our Benefits 🙌

Osome grows alongside you, but we already have a few perks:

⭐ Competitive salary

⭐ Multi-cultural environment to enhance your global perspective.

⭐ Learning opportunities and mentorship from peers and leaders, including a yearly continuous professional development budget

⭐ Mental Health Leaves

⭐ Flexible working arrangement; Hybrid working arrangement

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.