Client Experience Specialist
We’re Osome - Entrepreneurs are society’s problem solvers. At Osome, we help entrepreneurs focus on solving problems, empowering them to improve the way we work, travel, communicate, shop, and live. The more problems entrepreneurs can solve, the better our world becomes.
We are looking for a dynamic Client Experience Specialist to join our team. This is a remote position based in the Philippines for 6 months.
This is an opportunity to join a goal-driven startup with big ambitions. Building upon our triumphant Series A raise in 2021, we concluded our Series B funding round in December 2022, further solidifying our commitment to continued growth.
What you'll do
⭐ Monitor and evaluate the agent’s interactions across all communication channels
⭐ Provide feedback and recommendations to address knowledge & process gaps, which will prevent recurring issues
⭐ Prepare and analyse quality reports for review with Stakeholders
⭐ Collaborate with team members to identify and streamline processes and implement process standards that enhance the service delivery and the client’s experience
Who you are
✅ Recognised Diploma in relevant fields, but extensive relevant work experiences would make up for the lack in qualifications
✅ 1-2 years’ experience preferred in quality assurance role
✅ Strong knowledge of quality evaluation and customer service metrics
Our Benefits 🙌
Osome grows alongside you, but we already have a few perks:
🔥 Experience the flexibility of a fully remote working arrangement
🔥 Ensure your well-being with a comprehensive package that covers your various medical needs and internet bills
🔥 Explore the opportunity for professional growth
Equal Opportunity Statement
At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.
Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.
- Department
- Business Operations
- Locations
- Philippines
- Remote status
- Fully Remote
- Monthly salary
- PHP35,000 - PHP41,000
About OSOME
We believe that entrepreneurs are society's problem solvers. They see opportunities in complexities and drive us towards progress. Osome doesn't want entrepreneurs to be distracted from the important task of searching for the best solutions. By letting us handle all the routine tasks, entrepreneurs can focus on driving their business forward.
Client Experience Specialist
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