We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.

We're experiencing tremendous growth in both clients and team members. We have over 500 people in our global offices 🌎. We're looking for more bright minds who'd love to change the world by solving complex problems.

About the role:

As a Customer Success Specialist, you will take care of Osome clients from onboarding to ensuring they understand the process throughout. The Customer Success Specialist will handle requests, and concerns from clients via chats, emails, and phone calls to ensure clients receive best-in-class support.

What you'll do:

• Build a strong relationship with new clients by providing strong customer support to ensure the adoption of Osome’s suite of services
• Address clients’ concerns within the agreed timeframe via our platform, over the phone, via chats and via emails
• Accurately document customer interactions
• Collaborate with cross-functional teams to escalate any issues clients might be experiencing
• Identify up-sell and cross-sell opportunities to ensure growth attainment
• Resolve all inbound and outbound support requests per established guidelines
• Identify and act as a company ambassador at all times

Who you are:

• Recognized Diploma or Degree in relevant fields, but extensive relevant work experiences would make up for the lack of qualifications
• At least 2 years of relevant working experience in a similar role and/or industry
• Experience in a client-facing role or experience related to corporate services, accounting or tax would be a plus
• Self-motivated and proactive, and able to work meticulously under tight deadlines
• Strong interpersonal and communication skills; independent yet able to contribute to a team
• Positive attitude and willingness to continuously develop and learn

Our Benefits 🙌

Osome grows alongside you, but we already have a few perks:

⭐ The opportunity to join a goal-driven startup with big ambitions

⭐ An open, inclusive working environment, with founders deeply rooted in the startup space

⭐ An agile working model focused on goals and performance

⭐ International environment with diverse culture

⭐ Competitive remuneration package

⭐ Remote-first and flexible working arrangements

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters.

Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.